Events

Ticketing an event

When you create or edit an event, open the Tickets tab to add one or more ticket types. Each ticket type has its own name, price, and quantity.

Ticket options

• Member vs non-member pricing — set a discounted price for active members and a standard price for the public.
• Capacity — cap total registrations and per-ticket-type quantities; sales stop automatically when sold out.
• Free tickets — set the price to zero for RSVP-only events.
• Sales window — open and close registration on set dates.

Checkout

Attendees register and pay on your public event page through Stripe, with funds going directly to your account. Each registration creates an attendee record and sends a confirmation with the ticket.

Event check-in

On the day of your event, open the event and choose Check-in. This view is built for the door and works on a phone or tablet.

Two ways to check in

• Scan a QR code — scan the QR on an attendee's ticket or their digital member card. A valid scan marks them checked in instantly and confirms membership status.
• Search — type a name to find the registration and tap to check in.

At-the-door additions

You can register and check in a walk-up on the spot, taking payment if the event is paid. The check-in view shows live counts of who has arrived versus registered.

Check-in status syncs in real time, so multiple staff can work different doors without double counting.

Attendee exports

From an event's Attendees tab, choose Export to download a CSV of every registration.

What's included

The export contains each attendee's name and contact details, ticket type, amount paid, registration date, check-in status, and any custom registration fields you collected. Member registrations are linked back to the member record.

Common uses

• Printing a name-badge or sign-in sheet.
• Reconciling event revenue against your Payments report.
• Building a follow-up broadcast audience from people who attended.

Filter the attendee list (for example, by checked-in only) before exporting to get exactly the segment you need.

Programs

A Program is a structured application or form your members submit — grants, awards, scholarships, volunteer sign-ups, board nominations, and the like. (Events are date-based gatherings with tickets; Programs are submissions you review.)

Create one

1. Go to Programs → New.
2. Add a title, description, and the fields applicants fill in.
3. Optionally require a payment to apply.
4. Publish it — members apply from your public site.

Review submissions

Each submission appears on the program's page, where reviewers can read, score, and approve or decline it. Applicants are notified of the outcome.

Self check-in

Members can check themselves into a class or event they’re registered for, right from their member portal — no front desk needed.

How it works

On their My membership page, each registered event shows a Check in button while check-in is open (from about an hour before it starts until shortly after it ends). One tap marks them present.

Front desk too

Staff can still check people in from Events → Today’s check-in. Self and front-desk check-ins share the same attendance record, so your numbers stay in one place.

Classes are events with a schedule

In Mybers, a class is just an event with a recurring schedule. Create one from Events → New, set the day/time, capacity, and turn on recurrence (e.g. weekly) so the whole series is generated at once. Members reserve a spot with one tap, and you check them in at the door with the QR scanner.

Selling class packs (credits)

Not every gym or studio runs on monthly dues. Under Settings → Class packs you can sell credit packs — for example “10 classes for $150.” When a member buys a pack, their balance is tracked in a ledger; each reservation or check-in deducts a credit, and cancellations refund it. You can run packs alongside recurring dues, or on their own.

Tips

• Set a capacity so popular classes don't overfill.
• Use System Phrases (Settings) to rename “Events” to “Classes” everywhere.
• Require a signed waiver before members can register — see the waivers article.

Set up your waiver

Open Settings → Waiver, paste your liability agreement, and turn on Require for registration. Members are prompted to type their name to sign before they can reserve a class or register for an event.

Versioning

When you edit the waiver text, its version number increases and prior signatures are marked stale, so members re-sign the new terms the next time they register. Every signature records the member, the version signed, and a timestamp for your records.

Good to know

• You can see who has a current signature on each member's profile.
• Waivers pair naturally with the gym toolkit (classes, appointments).

Open a slot

From Appointments, create a time slot, set the duration, and optionally assign an instructor or trainer. A member can then book the open slot from their portal.

Paying with credits

Set a credit cost on the slot (for example, a 1:1 session costs 2 class-pack credits). When a member books, the credits are deducted from their balance; cancellations return them. Set the cost to 0 for free or pay-at-desk sessions.

Tips

• Slots are specific date/times, not a recurring availability calendar — open the times you actually want booked.
• Combine with class packs so members use one balance for classes and PT.