The Manage or cancel page, and fair options instead of cancelling

Manage or cancel

Every receipt for dues, a monthly or yearly gift, or a class pass has a Manage or cancel link. It works without an account. Members see what they pay and when, and can cancel in one click. Dues and passes run to the end of the period already paid for; gifts stop right away. After cancelling, members can tell you why (optional) and can undo it until the period ends. They also get a confirmation email.

Cancelling as easily as joining is what new click-to-cancel laws (California, New York City and others) expect, and it keeps members' trust.

Optional: fair alternatives on the same screen

In Settings → Payments → Cancel page options, turn on any of these. All are off until you turn them on, and the Cancel button always stays on the same screen.

• Pause for 1 to 3 months (monthly plans): no charges during the pause, then billing picks back up on its own.
• Skip next month (monthly plans): a one-month pause.
• Switch to a cheaper level: lists your lower-priced levels on the same billing cycle. The level changes now; the new price starts at the next renewal, with no extra charge today.
• Transfer to someone else: emails your owners and admins a request with the new person's details. Nothing changes until you act.

Also automatic

• Failed payments: the member's email says they stay a member while the payment is retried, with a link to update their card.
• Renewal reminders include a "this past year" line from their real event history, and a change-or-cancel link for automatic renewals.

See why members leave in your Audit log (look for "exit reason").