Issuing Refunds
Refund a dues, donation, or event payment in full or in part directly from Mybers.
Refunding a payment
Find the payment under Payments or on the member's record, open it, and choose Refund. You can issue a full refund or enter a partial amount.
How refunds work
Because payments run through your own Stripe Connect account with direct payouts, refunds are processed against that account and returned to the customer's original payment method. Depending on the card issuer, the refund typically appears within 5–10 business days.
Effect on membership
Refunding a dues payment does not automatically change the member's status. If a refund means the membership should no longer be active, update the member's status manually. The same is true for event tickets — refunding a registration doesn't cancel it or free the spot, so cancel the registration on the event if you want the capacity back.
The Stripe processing fee on the original charge may not be returned by Stripe; check your Stripe dashboard for the exact behavior on your account.